Managing your Contract Hire account

This is the managing your account page for Personal Contract Hire customers. If you’re not a Contract Hire customer, visit the manage your account page.

Whether you want to request a copy of your invoice, change your personal details, or request a change to your payment date, we try to make things as simple as possible.

Would you like to change your payment date?

We understand you may wish to amend your payment date due to a change in circumstance. If you would like to change your payment date please follow the link below and fill out the form. Alternatively, you can call us or put your request in writing using the contact us page.

Do you need to update your personal details?

It’s important that we know of changes to your personal details so that our records are correct. You can let us know of any changes to your contact details or address by following the link below and completing the form:

Do you need to make a mileage modification request?

If you’ve assessed your mileage restrictions and require additional or reduced allowance, please follow the link below and fill out the form:

Do you need to request an early termination?

We understand that circumstances change and the contract taken out may no longer suit your needs. You can submit your request using the link below.

If you are having financial difficulties, please review Money Worries before submitting an early termination request.

Do you need a copy of your invoice?

To request a copy of your invoice please follow the link below and fill out the form:

Fair wear & tear guidance

We want to make the process of handing back your vehicle as simple and transparent as possible. When vehicles are returned at the end of the term, they should be in good condition.

New car delay

Is your new car delayed?
Let’s try and keep you on the road.

Do you have money worries?

If your account has slipped into arrears there are some simple steps you should take:

Raise a dispute?

If you dispute any charges incurred after the vehicle has been inspected and collected by one of our agents, the best way for us to understand and resolve your dispute is for you to call us on 0344 579 8883 Monday – Friday 9am -5.30pm. We aim to resolve most disputes while you’re on the phone. Alternatively, you can submit a dispute online via the link below.

Would you like to make a complaint?

The best way for us to understand and resolve your complaint is for you to call us, click here for our opening times and contact information. We aim to resolve most complaints while you’re on the phone. Alternatively, you can submit your complaint online via the link below.