Contract Hire money worries

Are you having problems making your payments?

If you are having problems meeting your monthly payments it is important that you take action.
We would recommend that you take one or more of the steps suggested below:

Contact us

It is important that you let us know at the earliest opportunity by contacting our customer support team. Once they understand your situation, they can give you the most suitable advice. Click here for our opening hours and contact information.

Or, if you prefer, complete the form below and we will reply to you, usually within 5 working days.

This form is for Contract Hire customers. If you’re not a Contract Hire customer, visit this page to manage your account.

    1. Your details

    Address we currently hold for you

    Postcode we currently hold for you

    Phone number we currently hold for you

    2. Information

    To ensure your form is dealt with efficiently and by the correct team, please provide details of your situation in the comments box below.

    By submitting this form, you confirm that you are the account holder and give permission to access the agreement. This will enable us to obtain the information relevant to your request. We will then be in contact to discuss the next steps. If any of the details in the form do not match our records, an agent will contact you to carry out further Data Protection questions.

    It’s important that you understand how we may use your personal data and the options that you have regarding its use. For further details please visit the Your Data section of our website.

    Seek advice

    You may benefit from one of these sources of free and independent advice:

    Turn2us helps people in financial need gain access to welfare benefits, charitable grants and other financial help.

    This organisation provides a wide range of advice and support to anyone experiencing a mental health problem and their website contains a section on financial help for individuals.

    This is an impartial service set up by the government to provide information and advice on a wide range of personal financial matters, including debt and borrowing.

    Make a budget plan

    If you’re having financial difficulties you may find it useful to make a budget plan, as this can help you to:

    • Increase control over your money
    • Provide an early warning for potential problems
    • Become aware of what is coming in and what is going out
    • Decide in advance how your money will work for you
    • Determine how much surplus income you have

    MoneyHelper provides a free online budget planner and advice on how to complete a budget plan.

    Our promise

    We are here to help, and promise to deal with your situation in a Simple, Personal and Fair way. We promise that we will:

    • Provide the necessary training to our staff so they can deal with your situation efficiently.
    • Allow you reasonable time to work out a repayment plan.
    • Not charge additional fees while you are creating a repayment plan and making the agreed repayments.
    • Take your individual situation into consideration when advising you of available options.