Make a Contract Hire complaint

This form is for Contract Hire customers.
If you’re not a Contract Hire customer, visit this page to manage your account.

Please note Personal Contract Hire agreements don’t fall within scope of the FCAs review into Discretionary Commission Arrangements. For more information, please visit the FCAs Website.

Customer feedback is vitally important to Santander Consumer Finance Contract Hire – it helps us to meet and hopefully exceed your expectations. If you have a comment about the experience you’ve had, please tell us how we did, whether it’s positive or negative, by completing the form below:

    1. Your details

    Address we currently hold for you

    Postcode we currently hold for you

    Phone number we currently hold for you

    2. Tell us about it

    By submitting this form, you confirm that you are the account holder and give permission to access the agreement. This will enable us to obtain the information relevant to your request. We will then be in contact to discuss the next steps. If any of the details in the form do not match our records, an agent will contact you to carry out further Data Protection questions.

    It’s important that you understand how we may use your personal data and the options that you have regarding its use. For further details please visit the Your Data section of our website.