Help & Support

We’re here to help – you can find answers to the most frequently asked questions here.

Existing customers

This page is for existing Santander Consumer Finance customers. If you are a Santander UK bank account, mortgage or credit card customer please go here instead.

Manage your account

Whether you want to make an online payment, change your personal details, or request a change to your payment date, we try to make things as simple as possible.

General enquiries

Our live chat to the right of this page is the quickest way to contact us. Alternatively, use the contact details below.

Contract Hire enquiries

If you’re a Contract Hire customer you can manage your account here. Alternatively, if you would like to get in touch, use the contact details below.

Money worries?

If you have concerns about meeting your next payment, help may be available to you. We’ve put together some steps on how you can take action.

New customers

Santander Consumer Finance offers you a range of options which can be tailored to suit the way you want to pay.

Find a dealer

We only work with trusted dealers, so if you’re looking for your next car, bike or van, make sure you choose a Santander Consumer Finance approved dealer.

Need help choosing vehicle financing?

If you’ve already found the car you want and are now looking for finance, it’s important to choose the type that’s right for you.

Accessibility

We want to make sure everyone can access the products and services we offer. For further information, please click here:

Make a complaint

The fair treatment of our customers is very important to us. However, if you are less than satisfied please let us know so that we can put things right.

Changing circumstances

If your circumstances have changed then we can help:

Customer services

If you are an existing customer and have a general enquiry, please use the contact details below or read our FAQ’s. Is your new car delayed? Extend your current agreement with us.

If you’re getting in contact with us, make sure you include your agreement number (this is a 14 digit number starting with “100” which can be found on your agreement documentation or your Direct Debit payment reference). If you don’t have your agreement number to hand, you can supply the registration number of your vehicle.

Chat with us

Please click the Chat with us button to talk to our live agents.

Contact us

0800 085 1759

Calls from UK landlines and mobiles are free

Our lines are open:

Monday to Friday:
8am – 6pm

Saturday:
9am – 1:30pm

Write to us

Santander Consumer Finance
Santander House, 86 Station Road,
Redhill, Surrey RH1 1SR

Send us an email

Contract Hire help

If you have a Contract Hire agreement, please use the contact details below.

Phone us

0330 134 8751

Calls cost exactly the same as calls to regular local or national landlines (those starting with 01 or 02)

Our lines are open:

Monday to Friday: 9:00am to 5:30pm

Send us an email

Phone us

0800 0851 322

Calls from UK landlines and mobiles are free

Our lines are open:

Monday to Friday: 9:00am to 5:30pm

Send us an email

Phone us

0330 123 4341

Calls cost exactly the same as calls to regular local or national landlines (those starting with 01 or 02)

Our lines are open:

Monday to Friday: 9:00am to 5:30pm