Help & Support

We’re here to help – you can find answers to the most frequently asked questions here.

Existing customers

Manage your account

Whether you want to make an online payment, change your personal details, or request a change to your payment date, we try to make things as simple as possible.

General enquiries

Our live chat to the right of this page is the quickest way to contact us. Alternatively, use the contact details below.

Contract Hire enquiries

If you’re a Contract Hire customer you can manage your account here. Alternatively, if you would like to get in touch, use the contact details below.

Money worries?

If you have concerns about meeting your next payment, help may be available to you. We’ve put together some steps on how you can take action.

New customers

Find a dealer

We only work with trusted dealers, so if you’re looking for your next car, bike or van, make sure you choose a Santander Consumer Finance approved dealer.

Need help choosing vehicle financing?

If you’ve already found the car you want and are now looking for finance, it’s important to choose the type that’s right for you.

Make a complaint

The fair treatment of our customers is very important to us. However, if you are less than satisfied please let us know so that we can put things right.

Accessibility

We want to make sure everyone can access the products and services we offer. For further information, please click here:

New car delay

Is your new car delayed? Extend your current agreement with us:

Customer services

If you are an existing customer and have a general enquiry, please use the contact details below.

Write to us

Santander Consumer Finance
Santander House, 86 Station Road,
Redhill, Surrey RH1 1SR

Send us an email

Phone us

0800 085 1759

Calls from UK landlines and mobiles are free

Our lines are open:

Monday to Friday:
9:00am to 5:00pm

Contract Hire help

If you have a Contract Hire agreement, please use the contact details below.

Phone us

0330 134 8751

Calls cost exactly the same as calls to regular local or national landlines (those starting with 01 or 02)

Our lines are open:

Monday to Friday: 9:00am to 5:30pm
Saturday: 10:00am to 4:00pm

Send us an email

Phone us

0370 732 4060

Calls cost exactly the same as calls to regular local or national landlines (those starting with 01 or 02)

Our lines are open:

Monday to Friday: 9:00am to 5:30pm
Saturday: 10:00am to 4:00pm

Send us an email

Phone us

0800 0851 322

Calls from UK landlines and mobiles are free

Our lines are open:

Monday to Friday: 9:00am to 5:30pm
Saturday: 10:00am to 4:00pm

Send us an email

Phone us

0330 123 4341

Calls cost exactly the same as calls to regular local or national landlines (those starting with 01 or 02)

Our lines are open:

Monday to Friday: 9:00am to 5:30pm
Saturday: 10:00am to 4:00pm