Whether you want to make an online payment, change your personal details, or request a change to your payment date, we try to make things as simple as possible.

Would you like to make a payment?

Make a payment here through our secure and easy-to-use online payment system:

Do you have money worries?

If your account has slipped into arrears there are some simple steps you should take:

Do you need to update your personal details?

It’s important that we know of changes to your personal details so that our records are correct. You can let us know of any changes using our online service or by contacting our Customer Services department on 0844 335 3815.

Would you like to settle your agreement early?

You can settle your agreement at any time. To request a settlement figure follow the link below:

Would you like to change your payment date?

If you would like to request a change to your payment date please note the following:

  • You can only change your payment date once in a 12 monthly period.
  • The first change after the inception of your agreement will be free of charge. For subsequent changes, there will be a fee of £25.00 payable by card before the change is made.
  • The change cannot be made when your payment date is within 4 working days.
  • If your agreement is a PCP agreement, your payment date can only be changed once in the entire life of your agreement as this would affect the Guaranteed Future Value of your vehicle.

Are you eligible for a payment holiday?

You may be eligible for a payment holiday, however please note the following:

  • We will charge a fee of £60.00 to process a payment holiday request. As part of this, we will carry out a credit reference search on you as part of our assessment process.
  • You may only have one payment holiday during the lifetime of your agreement

If you would like to request a payment holiday please use our online service here:

Do you need to authorise a third party to act on your behalf?

There are a number of reasons why you may want or need to authorise someone else to act on your behalf. If you would like to do this please follow the link below, then complete and return the form to us.

Have you changed your bank account?

It’s important that we know if you have changed your bank account so we can continue to receive your payments. For changes on individual bank accounts just call us on 0844 335 3815 and we’ll set up the direct debit over the phone. For changes to joint signatory accounts, please follow the link below then complete and return the form to us.

Do you have a complaint?

We value our customers highly and aim to provide a positive experience right from the proposal through to the final payment and beyond. The fair treatment of our customers is very important to us.

However if you are less than satisfied please let us know so that we can put things right

Phone: 0845 266 9396
or if you are calling from a mobile:
Phone: 0345 266 9396
Our lines are open:
Monday to Friday: 9.00am to 5.00pm

You can find more information about making a complaint here:

Making a complaint