COVID-19 Impact at Santander Consumer

We are working hard to ensure that we are able to speak to customers that really need our assistance during these unprecedented times and we would like to thank you for your continued patience and understanding. We want to assure you that we are doing everything we can to support all of our customers during this difficult and unsettling period.

Please visit our COVID-19 support page for more information and support.

Please note that we only manage Motor Finance agreements, for help with any other types of finance from Santander please visit Santander.co.uk

Santander Mortgage Payment Holidays

If you are experiencing difficulties with making payments on a Santander mortgage as a result of the impact of COVID-19, please visit the Santander COVID-19 Advice page

Whether you want to make an online payment, change your personal details, or request a change to your payment date, we try to make things as simple as possible.

Do you have money worries?

If your account has slipped into arrears there are some simple steps you should take:
Find out more

Would you like to make a payment?

Make a payment here through our secure and easy-to-use online payment system:
Pay online

Would you like to settle your agreement early?

You can settle your agreement at any time. To request a settlement figure follow the link below:
Request a settlement figure

Would you like to advise us of your PCP intention?

You have three options relating to your Personal Contract Purchase Guaranteed Future Value (GFV). It’s important that you inform us of your intention. To view your options and inform us of your choice using our online service, follow the link below or by contacting our Customer Services department on 0800 085 1759.
Advise us of your PCP intention

Would you like to change your payment date?

If you would like to request a change to your payment date please note the following:
  • You can only change your payment date once in a 12 monthly period.
  • The first change after the inception of your agreement will be free of charge. For subsequent changes, there will be a fee of £25.00 payable by card before the change is made.
  • The change cannot be made when your payment date is within 4 working days.
  • If your agreement is a PCP agreement, your payment date can only be changed once in the entire life of your agreement as this would affect the Guaranteed Future Value of your vehicle.
Request a change to your payment date

Have you changed your bank account?

It’s important that we know if you have changed your bank account so we can continue to receive your payments. For changes on individual bank accounts just call us on 0800 085 1759 and we’ll set up the direct debit over the phone. For changes to joint signatory accounts, please follow the link below then complete and return the form to us.
Change your bank account details

Do you need to update your personal details?

It’s important that we know of changes to your personal details so that our records are correct. You can let us know of any changes using our online service or by contacting our Customer Services department on 0800 085 1759.
Update your details

Do you need to authorise a third party to act on your behalf?

There are a number of reasons why you may want or need to authorise someone else to act on your behalf. If you would like to do this please follow the link below, then complete and return the form to us.
Authorise a third party

Do we have any financial interest in your vehicle?

You may need to confirm whether or not we hold any financial interest in your vehicle. You can find out by using our online service to request a clearance enquiry follow the link below:
Clearance enquiry

Do you have a complaint?

We value our customers highly and aim to provide a positive experience right from the proposal through to the final payment and beyond. The fair treatment of our customers is very important to us. However if you are less than satisfied please let us know so that we can put things right
Phone: 0800 085 2050
Our lines are open:
Monday to Friday: 9.00am to 5.00pm

You can find more information about making a complaint here:

Making a complaint