What are cookies?

Cookies are small pieces of text sent to your web browser by websites you visit. A cookie file is stored in your web browser and allows us or a third-party to recognise you and make your next visit easier and more useful to you.

Why are cookies essential to how customers use the Santander Consumer Finance website?

This website, along with many others, uses cookies. Cookies let users navigate around sites and (where appropriate) let us tailor the content to fit the needs of our site’s visitors. Without cookies enabled we can’t guarantee that the website and your experience of it are as we intend it to be.

Types of cookies

The length of time a cookie stays on your device depends on its type. We use two types of cookies on our websites.

  • Session cookies are temporary cookies which only exist during the time you use the website (or more strictly, until you close the browser after using the website). Session cookies help our websites remember what you chose on the previous page, avoiding the need to re-enter information.
  • Persistent cookies stay on your device after you’ve visited our website. For example, if you tick the ‘Got it’ button on the pop-up warning about cookies, a persistent cookie will be used so that you won’t be shown the warning next time you visit the site.

How does Santander Consumer Finance use cookies?

Here are some examples of how we use cookies:

  • To track your progress when completing online forms so we can present the pages to you in the correct sequence.
  • Our web analytics services use cookies so we can see how visitors reach our site and the path they take through it. This helps us improve our service to you. We use Google Analytics to help us understand how to improve our site, what our most popular content is, and where we have issues that need fixing. You can read more about Google Analytics use of cookies on the Google Analytics Cookie Usage on Websites page.
  • We use Google Maps to help you find our premises and those of our partners and suppliers. Google uses cookies to help you to navigate the map and improve their service to you. You can read more about Google’s use of cookies on their privacy page.
  • Some of our pages contain videos hosted by Vimeo. Vimeo uses cookies to remember your preferences and to improve their service. You can read more about Vimeo’s use of cookies on their cookie policy page.
  • Some of our pages contain content hosted on issuu.com. You can read more about issuu’s use of cookies on their cookie policy page
  • We use cookies to monitor your behaviour on our website and plug in services which may be converted into statistical or aggregated data in such a way as to ensure that you are not identified or identifiable from it. Aggregated data cannot be linked back to you as a natural person. It might be used to conduct research, analysis and forecasting, including to produce statistical research and reports. This aggregated data may be shared in several ways, including with our group companies*.

Third party websites

Our website may link through to third party websites that may also use cookies over which we have no control. We recommend that you check the privacy and cookies policies of those websites for information about the cookies they may use and the collection of personal data. We can’t accept any responsibility for any content contained in these third party websites.

How to control and delete cookies

Cookies help you get the most out of our website. You can however set up your browser to delete or refuse some or all of them, or to notify you when you are sent a cookie and therefore choose whether or not to accept it. You may also delete or refuse, some or all of the cookies, on our website at anytime.

Please remember, if you do delete some or all your cookies, some features on our website, such as remembering your username, may not work and your experience on our website may be affected. Unless you’ve adjusted your browser settings so that they’ll delete or refuse cookies, cookies will be issued or reissued when you log on to our website. If you do decide to delete or refuse cookies but subsequently decide that you would in fact like to allow cookies, you should adjust your browser settings and continue using our website. Cookies will then be sent to and from our website.

If you want to restrict or block the cookies we set, you can do this through your browser settings. The ‘help’ function for your particular browser should tell you how.

www.aboutcookies.org contains comprehensive information on cookies for a wide variety of browsers and how to delete cookies from your computer. To learn about controlling cookies on the browser of your mobile device please refer to your handset manual.

If your computer is shared with others, you should either set your browser to refuse cookies before accessing our website or clear cookies stored by the browser every time you close your browser to avoid your email address or other details being displayed in the log on field to a subsequent user of our website.

For your convenience we’ve provided links to the cookie management page for the most popular web browsers:

To learn about controlling cookies on the browser of your mobile device please refer to your handset manual.

Details of the cookies we use

The tables below describe the cookies set against the santanderconsumer.co.uk domain, for details of third-party cookies stored against other domains while using our site, please refer to the third party’s own policy listed above.

Our own cookies

Cookie Name Purpose Expires
PHPSESSID A randomly generated token to identify your session. This token is used when making online bookings for events such as training courses in order to pass messages from the booking system to your browser. When your session has ended
eac_cookie_cookie_message Used to store that you have seen and acknowledged the cookie information pop-up. 1 year from being set
ee_cookie_test Used to test whether you have allowed cookies to determine whether or not online event bookings will be possible. 1 day from being set

Google Analytics cookies

Cookie Name Purpose Expires
_ga Used to distinguish users. 2 years from being set
_gat Used to limit the number of messages being sent to Google from your browser. 1 minute from being set
_gid Used to distinguish users. 24 hours from being set

Additional information

To find out more about cookies you can visit the Information Commissioner’s Office website.

*Group companies
The Santander group of companies include Banco Santander, SCF Madrid, S.A.; Santander UK Santander Consumer (UK) plc; Santander Insurance Services UK Ltd.