We review each case on an individual basis. We aim to make sure that:
If you’re having financial difficulties, you can look for free advice from a charitable debt management organisation such as: These organisations will help you assess your financial situation to see what you can afford. They can also help you fill out a common financial statement. This financial statement can then be submitted with a proposed […]
We’re happy to consider reducing your repayments. While we look at every case on an individual basis, there are a number of factors we take into consideration before any decision is made. These factors include:
f you’ve made an extra payment by direct debit an automatic refund will be made to the bank or building society account from which the payment was taken. If the overpayment has been made by some other means such as: a refund will be made upon receipt of proof of the payment.
If your agreement is regulated and you’re making a lump sum payment to part settle your agreement please get in touch either before or after you’ve made the payment as this will stop the payment being returned back to you. The quickest way to get in touch is via our live chat. Or please email […]
This letter is automatically generated for your information when one of our supporting dealers requests a settlement figure on your behalf. It is a legal requirement that we inform you when a settlement figure has been requested, however no action is required from you.
There are a few settlement payment options available to you. The quickest and easiest way is via our secure online payment system. To access the system and make a payment, click here. You’ll also be able to view other payment methods including cheque. We’re only able to take online debit or credit card payments from […]
If you have a regulated agreement your settlement figure will be calculated in accordance with the Consumer Credit Act (Early Settlement) Regulations 2004. To help you understand how we calculate settlement figures, view our explainer document here.
Yes. You can settle your agreement at any time and there is no penalty charge for doing so. To understand how much this will be, simply get a settlement figure by clicking here.
