Your agreement number starts with 2 letters followed by an 6 digit number in the following format: ‘SC123456’, your agreement number can be found on your original agreement documentation, welcome letter or any correspondence received from us via post.
The advanced payment is collected by Direct Debit 14 days after the agreement is executed (the date of vehicle delivery). Your first rental may be taken the same month, but this depends on the date of delivery and the chosen date for direct debits to be taken. Example below: The first monthly hire payment will […]
The date on which we take payment from the account can be changed. You can select one of the following dates, 8th, 16th, 24th or 31st. If you would like to request a change to your payment date please complete and submit the form by clicking the button below.
Your contract will refer to Road fund licence and any government levied fees, but it will not include the rates. We will invoice you separately for any additional charge, including the Expensive Car VED Supplement. For more information about the rates, visit Vehicle tax rates: Cars registered on or after 1 April 2017 – GOV.UK (www.gov.uk), or contact us here.
If you’re not happy with something, you can get in touch by emailing [email protected]. You have the right to cancel your agreement within 14 days from the date that you enter it under the Consumer Credit (Information, Cancellation and Additional Charges) Regulations 2013. This is referred to in clause 2.3 in your contract.
You should get your vehicle repaired by an approved Supplier so that it can be serviced in accordance with the manufacturer’s servicing recommendations. You should also let us know about the accident as soon as possible. Make sure you refer to your agreement for the full details.
You might have to pay additional fees to the DVLA. For more information, contact [email protected].
Your agreement will include any fees or charges you might have to pay. If you have any questions, you can ask our team by emailing [email protected].