Are you having problems making your payments?

If you are having problems meeting your monthly payments it is important that you take action.
We would recommend that you take one or more of the steps suggested below:


Contact us

It is important that you let us know at the earliest opportunity by contacting our Customer Support team. Once they understand your situation they can give you the most suitable advice. They are available on 0800 085 1744 between 9.00am and 5.00pm, Monday to Friday.

Alternatively you can contact us by email on Or, if you prefer, complete the form below and we will reply to you, usually within 5 working days.

    Your information

    About your call back

    To help us ensure that your call is dealt with efficiently and by the correct team, please provide brief details of your situation.


    Seek advice

    You may benefit from one of these sources of free and independent advice:

    The Money Advice Service

    This is an impartial service set up by the government to provide information and advice on a wide range of personal financial matters, including debt and borrowing.

    Visit the site


    This organisation provides a wide range of advice and support to anyone experiencing a mental health problem and their website contains a section on financial help for individuals.

    Visit the site


    Make a budget plan

    If you’re having financial difficulties you may find it useful to make a budget plan, as this can help you to:

    • Increase control over your money
    • Provide an early warning for potential problems
    • Become aware of what is coming in and what is going out
    • Decide in advance how your money will work for you
    • Determine how much surplus income you have

    The Money Advice Service provides a free online budget planner and advice on how to complete a budget plan.

    Visit the site

    Our promise

    We are here to help, and promise to deal with your situation in a Simple, Personal and Fair way. We promise that we will:

    • Provide the necessary training to our staff so they can deal with your situation efficiently.
    • Allow you reasonable time to work out a repayment plan.
    • Not charge additional fees while you are creating a repayment plan and making the agreed repayments.
    • Take your individual situation into consideration when advising you of available options.