FAQ

Help and support retail customers
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Changing your details
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It’s important you let us know if you change your bank account. This is so we can continue receiving your payments.

To set up a new Direct Debit for individual bank accounts, contact our Customer Services team.

To set up a new Direct Debit for joint signatory accounts, download our Direct Debit mandate. Please complete and return to us via email or post.

Email: [email protected]

Post: Customer Services Department, Santander Consumer (UK) plc, Santander House, 86 Station Road, Redhill, Surrey, RH1 1SR

To collect your monthly payment on time we require a minimum of 10 working days to set up a new direct mandate.