Santander Consumer Finance for everyone

We want to make sure everyone can access the products and services we offer. This includes customers with sight loss or visual impairment, and those who have difficulty with hearing or speech.

Our website

Our website is designed to be as accessible as possible

  • We make sure that navigation through the site works in a consistent way
  • We use standard web fonts and large font sizes to make it easy to read
  • We never use colour as the only way to convey information
  • We provide a high contrast mode (press tab to activate)

You can change the website’s text size and font type using your internet browser

If you find that the words on our websites are too small, or difficult to read because of the font they’re in, you can change them. How you do this depends on which browser you’re using.

  • For Internet Explorer: open ‘Tools’, choose ‘Internet Options’, go to ‘General’ then ‘Fonts’ or ‘Colours’
  • For Firefox: open ‘Options’, choose the ‘Content’ tab, then ‘Fonts’ or ‘Colours’
  • For Chrome: click on the customise button to the right of the browser bar, go to ‘Settings’, scroll down to ‘Web content’ and you’ll see the option to change font size

Using Adobe Acrobat

You’ll need Adobe Acrobat to view and print some of our documents which are in PDF format. Adobe’s website can help if you’d like to read PDF documents with a screen reader

Javascript

This site uses JavaScript for non-critical functionality. We strongly recommend that you access the site with JavaScript enabled.

Get in touch

If you have any questions or suggestions about anything to do with accessibility please get in touch by phoning us on 0800 085 1759, 8.00am to 6:30pm Monday to Friday or 9.00am to 1:30pm on Saturdays.

You can also email us at .

SignVideo

Use SignVideo to contact us using BSL

You can now contact us using British Sign Language (BSL) through SignVideo, which connects you with a qualified and registered interpreter, who will interpret the conversation through to one of our advisors.

How do I start using SignVideo?

SignVideo is available Monday to Friday, 8am to 6pm and supported on the following operating systems:

  • iOS devices (8 or upwards), many Android devices (4.4 upwards), PC (i3 or above) or Mac with a webcam
  • IE 9-11 or Firefox (for Windows), Safari for Mac
  • Bandwidth of at least 256 kbp/s upload and download (384 kbp/s recommended)

The first time you use SignVideo you’ll be asked to install technology called a plug-in on your computer. It will help with the video quality and make sure your calls are secure. You only need to do this once.

If you’d like to learn about SignVideo in BSL, here’s a helpful sign language video:

How does it work?

Clicking on the SignVideo logo below will take you to a new window, where you’ll be connected by secure video link to a fully qualified and registered SignVideo interpreter. Let them know you want to speak to Santander Consumer Finance.

Please make sure you have any details you might need before connecting to this service. You’ll need details of your finance agreement to identify yourself to us and it’ll help you get through to the right person quickly.

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Things to be aware of:

This service is available for all account servicing, and we’ll be able to help with many of your day to day queries and transactions.

Remember, please be cautious with your account details. The interpreter will help deal with your request in a safe and secure way.

Your video call is relayed in real time using secure technology, however we may record the voice conversation between your interpreter and Santander Consumer Finance for quality and monitoring purposes.

If you need help:

For troubleshooting or technical guidance about SignVideo, please contact help@signvideo.co.uk

Next Generation Text (NGT)

Contact us using Next Generation Text service

You can now contact us using the Next Generation Text (NGT) service

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Why use Next Generation Text?

If on telephone calls you can’t hear the other person’s voice or don’t catch all that they’re saying, or they can’t understand what you’re saying, the Next Generation Text (NGT) Service can help.

By using a smartphone, tablet, or computer and making a phone call you can type to our relay assistant who will speak your words to the person you’re calling, and the relay assistant will type their reply so you can read it on your display. You can use NGT whether you’re at home, in your office, or on the move by typing and/or reading your phone conversation.

  • Can’t hear on the phone – NGT relay assistants will type what the other person is saying so that you can read their words.
  • Can’t speak on the phone – type what you want to say and the NGT relay assistant will speak your words to the other person.
  • Still want to use a textphone – no problem NGT works with textphones in the same way as the old Text Relay.

Click here to watch the video introducing NGT

How you use NGT depends on your own needs. To help us give you the information you need click on one of the descriptions below:

Type & Read: If you can’t hear the other person on a phone call and they have problems understanding what you say, NGT can help by letting you type your words and read what the other person is saying.

Speak & Read: If you can’t hear the other person on a phone call but you can speak, NGT can help by letting you speak directly to the other person and read what the other person is saying.

Type & Hear: If you can hear the other person on a phone call but they have problems understanding what you say, NGT can help by letting you type your words to the other person and listen to what they say. This can be known as Hearing Carry Over.

Speak & Hear: If your hearing and speech are fine but you’d like to call someone who is deaf or speech-impaired, you can call them through NGT. You can also call NGT users – for example, if a friend or family member who uses the NGT Relay has left a message asking you to ring them back through NGT.

Note: the links above will take you to a website outside Santander Consumer Finance