Our culture is evolving to respond to a constantly changing world
When you join Santander Consumer Finance you’re joining an incredible community of people with a shared respect, who put our customers at the heart of everything they do. The below behaviours guide us day to day and are the foundation of how we all work and connect with one another.
Think Customer
I care about our customers so I go the extra mile to earn their trust and loyalty
We put our customers at the heart of everything we do. We all take individual accountability for creating a customer-centric culture, as being one step ahead of their needs will help to retain their loyalty, create memorable customer experiences and build stronger relationships.
Embrace Change
I embrace new challenges and I see new ways of doing things as an opportunity to grow
We truly believe that to create a sustainable and responsible business, and an environment where everyone can thrive, we need to continue to adapt and adopt a growth mindset in a new hybrid environment. We seek out new challenges, embrace new ways of working and continue our focus on wellbeing, ensuring that everyone can truly achieve work life balance and feel fulfilled.
Act Now
I take accountability and manage risks accordingly, always keeping things simple
Fast moving companies move as one agile collective, free from complicated processes. We must take ownership of our own tasks and do them quickly with responsibility, whilst encouraging colleagues to do the same.
Move Together
I seek opportunities to promote collaboration and work together to achieve common goals
Success and sustainable growth depend on our collective efforts and sustained individual commitment. Only by working as a team, will we be able to leverage the capabilities of diverse teams and drive innovation to meet new challenges.
Speak Up
I feel free to raise any idea, ask any question or escalate any issues or risks, building an environment of respect and trust. I am comfortable sharing and receiving feedback
At Santander Consumer, we want everyone to feel they can freely express opinions, problems or concerns. We are committed to creating an environment of respect, where everyone has the confidence to be heard. We welcome new ideas, as this drives innovation and helps us better respond to the needs of our customers.