If you’re not happy with our final decision about your complaint, you may be able to refer your complaint to the Financial Ombudsman Service (FOS). This is a free, independent and impartial service that helps resolve disputes. The FOS is only able to investigate your complaint if: How to contact the FOS Web: Make a […]
Yes, you can. We’ll investigate your complaint in exactly the same way as if you were dealing with us directly. Please note:
We aim to resolve all complaints as quickly as possible. Most are resolved within 8 weeks, and we’ll stay in touch while we investigate. If your complaint is more complex or involves a third party, it may take longer for us to investigate. If this happens, we’ll write to you to explain why and when […]
We’re sorry we haven’t got things right. Below sets out how we’ll deal with your complaint. We aim to resolve your complaint as quickly as possible. Most complaints are resolved within 8 weeks. We’ll keep you updated throughout the process. If your complaint is more complex or involves a third party, it may take longer […]
We’re committed to providing a positive experience – from your initial proposal through to your final payment and beyond. If something hasn’t met your expectations, we want to know. That gives us the opportunity to put things right. You can find full details in our guide to our complaints procedure, which explains how we will […]
If you have a problem with your vehicle, please contact your supplying dealership first. They’re best placed to assess and resolve the issue. If you’re unable to contact the supplying dealer, or if the dealership is no longer trading, please contact us. We’ll explain the next steps and let you know where you should take […]
