If you’re not happy with our final decision about your complaint, you can refer your complaint to the Financial Ombudsman Service (FOS). This is a free, independent and impartial service that helps resolve disputes. The FOS is only able to investigate your complaint if: How to contact the FOS Web: Make a complaint – Financial […]
Yes, you can. We’ll investigate your complaint in the same way as we would if we were dealing with you directly. Please be aware that:
If you don’t agree with our resolution of your complaint, and you’d like to take further action, you can ask the Financial Ombudsman Service (FOS) to look into it. We’ll send you the full details of our decision in our Final Response, including your right to refer your complaint to the FOS. If you do […]
We aim to resolve all complaints as quickly as possible. We’ll send you our final response as soon as we’ve completed our investigation. We have 8 weeks to resolve your complaint. If we don’t resolve your complaint within 8 weeks we’ll write to you with an update and let you know how to take your […]
If we’re unable to resolve your complaint within 3 business days, we’ll send you an acknowledgment letter. If, by 4 weeks after your complaint is received, we’re unable to provide a final response, we’ll inform you and indicate when we expect to be in a position to send our final response. The majority of complaints […]
We value our customers highly and aim to provide a positive experience, from the proposal right through to the final payment and beyond. The fair treatment of our customers is very important to us. If you’re less than satisfied, we want to know so that we can put things right. For more details please click here to […]
YYou should contact us for assistance as soon as possible by submitting a Satisfactory Quality Complaint. We’ll guide you through the remedies that are available to you under the Consumer Rights Act 2015. The remedies available could include the following, depending on the time that has passed from the point of sale: You can also […]
