If you’re not happy with our final decision about your complaint, you may be able to refer your complaint to the Financial Ombudsman Service (FOS). This is a free, independent and impartial service that helps resolve disputes.
The FOS is only able to investigate your complaint if:
- we have issued a final response
- your complaint has exceeded the 8-week limit from when it was first raised.
How to contact the FOS
Web: Make a complaint – Financial Ombudsman service – Step 1 of 8
Email: [email protected]
Post: Financial Ombudsman Service, South Quay Plaza, Exchange Tower, London E14 9SR.
Phone: 0800 023 4567 (free from UK landlines and mobiles)
Further details about the FOS will be included in our final response letter. You can also find more information in our guide to the complaints procedure.