Yes. You can change the date we take payment from your account. If you have a Personal Contract Purchase agreement Any other finance agreement If you’d like to request a change to your payment date, please click the button below.
You must carry on making your monthly payments until your insurance company has resolved the matter. If the vehicle is later found and returned, please get a letter from your insurance company to confirm this. If your vehicle is not recovered, your account must be settled in full once any insurance payout has been made.
You must carry on making your monthly payments until your insurance company has resolved the matter. If your vehicle has been deemed a total loss, your account must be settled in full once any insurance payout has been made. Remember, if you’ve taken out a GAP insurance policy, you may be able to make a […]
You can take your vehicle abroad within Western Europe for up to 28 days at a time. You must get written consent from us if you’re travelling:
Please contact us if your financial position changes and will affect your ability to make your monthly repayments. If we’re made aware of your circumstances as soon as possible it’s likely we’ll be able to help you find a solution. Please contact our Arrears Management team on 0800 085 1744.
There might be options available for you. Please contact our Customer Services team for more information.
You can learn more about voluntary termination here. To speak to a member of our team, please contact us on 0800 085 1910.
No. Once we’ve agreed to accept a reduced level of monthly repayment you won’t incur any late payment fees or additional charges provided you honour that agreement. Once the payment arrangement has been finalised and the monthly instalments return to normal, any additional missed payments will result in fees being incurred.
If your account falls into arrears, this information will be registered with these agencies. We have a duty to provide a true and accurate reflection of the financial conduct of our customers. Therefore, we must register all activity with credit referencing agencies.
