Your payments will usually begin 1 month after your agreement start date. This date can be found on the first page of your agreement.
Yes. You can change the date we take payment from your account. If you have a Personal Contract Purchase agreement Any other finance agreement If you’d like to request a change to your payment date, please click the button below
It’s important you tell us of any change to your personal details so that our records are correct. To change your personal details, click here. To contact our Customer Services team, click here.
It’s important you let us know if you change your bank account. This is so we can continue receiving your payments. To set up a new Direct Debit for individual bank accounts, contact our Customer Services team. To set up a new Direct Debit for joint signatory accounts, download our Direct Debit mandate. Please complete […]
You’ll need to provide relevant supporting documents to prove this. You can provide one of the following documents: We need you to: 1. photocopy one of the above documents that we can accept. Don’t send us originals. 2. send your letter and photocopied documents to us at: Post: Customer Services Department, Santander Consumer (UK) plc, […]
You can make a lump-sum payment at any time to part-settle your agreement if: You can make a payment using: Please make sure you get in touch either before or after you’ve made the payment as this will stop the payment being returned to you. The quickest way to get in touch is via our […]
Under the Data Protection Act we can only talk to you about your finance agreement. Or, if you’ve nominated a third party, we can speak to them on your behalf. To nominate a third party, download a Third Party Authorisation form. Please complete and return to us via email or post at: Email: [email protected] Post: Customer Services […]
Unfortunately, we’re unable to change the agreed mileage on PCP agreements. This is because mileage is taken into consideration when calculating the Guaranteed Future Value of your vehicle at the beginning of your agreement. If you’re concerned about your mileage, please contact the supplying dealer.
To see our list of Account Management and Arrears Management fees please click here.
