• Home
  • Products & Services
    • Back
    • Products & Services
    • Car
      • Back
      • Car
      • Personal customers
        • Back
        • Personal customers
        • Conditional Sale
        • Conditional Sale with a balloon
        • Personal Contract Purchase
        • Personal Contract Hire
        • Personal Contract Hire Flex
      • Business customers
        • Back
        • Business customers
        • Lease Purchase
        • Lease Purchase with a balloon
        • Contract Purchase
        • Contract Hire
        • Contract Hire Flex
    • Commercial
      • Back
      • Commercial
      • Personal customers
        • Back
        • Personal customers
        • Conditional Sale
        • Conditional Sale with a balloon
      • Business customers
        • Back
        • Business customers
        • Lease Purchase
        • Lease Purchase with a balloon
    • Motorcycle
      • Back
      • Motorcycle
      • Personal customers
        • Back
        • Personal customers
        • Purchase Plan
        • Personal Contract Purchase
    • Explore EV Hub
    • Compare our products & services
    • Help me choose
    • Find a retailer/dealer
    • Download product guide
  • Existing customers
    • Back
    • Existing customers
    • Getting started
    • Manage your account
    • Money worries
    • Your data
    • Make a complaint
  • News & Insights
  • Help & Support
  • About us
  • Careers
  • Sustainability
Home

Your account

Which type of agreement
do you have?

To make sure we’re giving you the right information, please choose one of these two options:

Purchase

My agreement lets me own the vehicle, such as a PCP, Conditional Sale or Purchase Plan. My agreement number is 14 digits starting with 100.

Contract Hire

I have a Contract Hire agreement where owning the vehicle isn’t an option. My agreement number contains 2 letters followed by 6 numbers.

You can find your agreement number on your agreement documentation

I am a:
  • Customer
  • Dealer
  • About us
  • Careers
  • Sustainability
Home
  • Products & Services

        • Products & Services

          We offer a full range of finance products and associated services through a network of trusted and approved dealer partners

        • Explore EV Hub
        • Compare our products & services
        • Help me choose
        • Find a retailer/dealer
        • Download product guide
        • Car
        • Personal Customers
          • Conditional Sale
          • Conditional Sale with a balloon
          • Personal Contract Purchase
          • Personal Contract Hire
          • Personal Contract Hire Flex
        • Business customers
          • Lease Purchase
          • Lease Purchase with a balloon
          • Contract Purchase
          • Contract Hire
          • Contract Hire Flex
        • Motorcycle
        • Personal customers
          • Purchase Plan
          • Personal Contract Purchase
        • Commercial
        • Personal customers
          • Conditional Sale
          • Conditional Sale with a balloon
        • Business customers
          • Lease Purchase
          • Lease Purchase with a balloon
  • Existing customers

        • Existing customers

        • Get help with money worries, make a complaint, or manage the information we hold about you

        • Money worries
        • Make a complaint
        • Your data

        • If you’re a new customer, we have a simple guide to get you started

        • Getting started

        • You can manage many aspects of your account right here with our online forms

        • Manage your account
  • News & Insights
  • Help & Support
Home > What options do I have if I can no longer afford to make my repayments?

FAQ

Help and support retail customers
>
Money worries
>
B

What options do I have if I can no longer afford to make my repayments?

There might be options available for you. Please contact our Financial Support team  for more information.

Need help?

  • Live chat
  • FAQ
  • Get in touch
  • Terms of use
  • Your data
  • Cookies
  • Accessibility and Disability support
  • Cyber security tips
© 2026 Santander Consumer (UK) plc
Santander Consumer (UK) plc trading as Santander Consumer Finance. Registered Office: Santander House, 86 Station Road, Redhill. Surrey RH1 1SR: Registered in England and Wales. Company registration number: 2248870. VAT registration number: 466264724. Santander Consumer (UK) plc is authorised and regulated by the Financial Conduct Authority reference number 444327. A member of the Finance & Leasing Association and complies with its Lending Code, a copy of which we will provide on request or is available at www.fla.org.uk.
Chat with us