We aim to resolve all complaints as quickly as possible. We’ll send you our final response as soon as we’ve completed our investigation. We have 8 weeks to resolve your complaint.
If we don’t resolve your complaint within 8 weeks we’ll write to you with an update and let you know how to take your complaint to the Financial Ombudsman Service should you wish to do so.
If you have any questions about your complaint, you can contact our Complaints team on 0800 085 2050.