FAQ

Help and support Contract Hire customers
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At the end of your agreement
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When returning your vehicle, you must return everything that was originally supplied, or a fee may be charged. This includes (but is not limited to):

  • MOT Certificate (if applicable).
  • Completed Service Book or Digitally Stored Service History. If your service book has not been stamped to show a service has been completed, please provide copy(s) of invoice(s). Ensure all sensitive personal information is removed or redacted from servicing records.
  • Document copies of accident related work completed at an approved Bodyshop repairer during the contract.
  • The master key and any spare keys (must be working).
  • Spare wheel.
  • Software manuals and SD Cards / Disks (if applicable).
  • Wheel bolt key (locking wheel nut) (if applicable).
  • Charging cables that were supplied with the vehicle (electric or plug in hybrid vehicles only). • Any other item supplied with the vehicle.