FAQ

Help and support retail customers
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Changing your details
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You’ll need to provide relevant supporting documents to prove this. You can provide one of the following documents:

  • marriage certificate
  • decree nisi/absolute
  • deed poll notice.

We need you to:

1. photocopy one of the above documents that we can accept. Don’t send us originals.

2. send your letter and photocopied documents to us at:

Post: Customer Services Department, Santander Consumer (UK) plc, Santander House, 86 Station Road, Redhill, Surrey, RH1 1SR