If you’re not happy with our final decision about your complaint, you can refer your complaint to the Financial Ombudsman Service (FOS). This is a free, independent and impartial service that helps resolve disputes.
The FOS is only able to investigate your complaint if:
- we have issued a final response
- your complaint has exceeded the 8-week limit from when it was first raised.
How to contact the FOS
Web: Make a complaint – Financial Ombudsman service – Step 1 of 8
Email: [email protected]
Post: Financial Ombudsman Service, South Quay Plaza, Exchange Tower, London E14 9SR.
Phone: 0800 023 4567 (free from UK landlines and mobiles)
Further details about the FOS will be given with our final decision letter.