FAQ

Help and support retail customers
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Changing your agreement
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You can make a lump-sum payment at any time to part-settle your agreement if:

  • your agreement is regulated
  • was taken out on or after 11 June 2010.

You can make a payment using:

  • internet or telephone banking
  • CHAPS
  • cheque payment

Please make sure you get in touch either before or after you’ve made the payment as this will stop the payment being returned to you. 

The quickest way to get in touch is via our live chat. Or please email or write to us to let us know.