FAQ

Help and support retail customers
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About your agreement
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Yes. You can change the date we take payment from your account. If you have a

Personal Contract Purchase agreement

  • your payment date can only be changed once in the entire life of your agreement, as this would affect the Guaranteed Future Value of your vehicle
  • you may change your payment date at any time up until the balloon due date.

Any other finance agreement

  • you may only change your payment date once in a 12-month period
  • the change can’t be made within 4 working days of your payment date.

If you’d like to request a change to your payment date, please click the button below