Please contact us if your financial position changes and will affect your ability to make your monthly repayments. If we’re made aware of your circumstances as soon as possible it’s likely we’ll be able to help you find a solution. Please contact our Arrears Management team on 0800 085 1744.
There might be options available for you. Please contact our Financial Support team for more information.
You can learn more about voluntary termination here. To speak to a member of our team, please contact us on 0800 085 1910.
No. Once we’ve agreed to accept a reduced level of monthly repayment you won’t incur any late payment fees or additional charges provided you honour that agreement. Once the payment arrangement has been finalised and the monthly instalments return to normal, any additional missed payments will result in fees being incurred.
If your account falls into arrears, this information will be registered with these agencies. We have a duty to provide a true and accurate reflection of the financial conduct of our customers. Therefore, we must register all activity with credit referencing agencies.
We review each case on an individual basis. We aim to make sure that:
If you’re having financial difficulties, you can look for free advice from a charitable debt management organisation such as: These organisations will help you assess your financial situation to see what you can afford. They can also help you fill out a common financial statement. This financial statement can then be submitted with a proposed […]
We’re happy to consider reducing your repayments. While we look at every case on an individual basis, there are a number of factors we take into consideration before any decision is made. These factors include:
