COVID-19 Impact at Santander Consumer

We are working hard to ensure that we are able to speak to customers that really need our assistance during these unprecedented times and we would like to thank you for your continued patience and understanding. We want to assure you that we are doing everything we can to support all of our customers during this difficult and unsettling period.

Please visit our COVID-19 support page for more information and support.

Please note that we only manage Motor Finance agreements, for help with any other types of finance from Santander please visit Santander.co.uk

Santander Mortgage Payment Holidays

If you are experiencing difficulties with making payments on a Santander mortgage as a result of the impact of COVID-19, please visit the Santander COVID-19 Advice page

COVID-19 help

For the latest help and information from us and how to request further support:

Money worries

If you have concerns about meeting your next payment, help may be available to you:

Make a payment

Make a payment here through our secure and easy-to-use online payment system:

Settlements

You can settle your agreement at any time. You can request a settlement figure here:

Frequently asked questions

You can find answers to the most frequently asked questions here:

FAQ

Santander Consumer Finance

Santander House
86 Station Road, Redhill, Surrey RH1 1SR

Customer Services

Email:

When emailing us, please can you provide us with the following information for security purposes. This will ensure we have all the relevant details to assist with your query as soon as possible:

  • Agreement number
  • Full name of agreement holder
  • Date of birth
  • First line of your address and postcode
  • Normal monthly instalment amount
Phone: 0800 085 1759
Calls from UK landlines and mobiles are free
Our lines are open
  • Monday to Friday: 8:00am to 6:00pm
  • Saturday: 9:00am to 1:30pm

You can also manage your account online:

If you have a Contract Hire agreement

Santander Consumer Finance Contract Hire


(if your agreement number starts with SC or SR followed by 6 digits)

Email:

Phone: 0330 134 8751
Calls cost exactly the same as calls to regular local or national landlines (those starting with 01 or 02)
Our lines are open
  • Monday to Friday: 9:00am to 5:30pm
  • Saturday: 10:00am to 4:00pm

Mazda Financial Services Contract Hire


(if your agreement number starts with MC or MR followed by 6 digits)

Email:

Phone: 0370 732 4060
Calls cost exactly the same as calls to regular local or national landlines (those starting with 01 or 02)
Our lines are open
  • Monday to Friday: 9:00am to 5:30pm
  • Saturday: 10:00am to 4:00pm

Volvo Car Financial Services


(if your agreement number starts with VC or VR followed by 6 digits)

Email:

Phone: 0800 0851 322
Calls from UK landlines and mobiles are free
Our lines are open
  • Monday to Friday: 9:00am to 5:30pm
  • Saturday: 10:00am to 4:00pm

MG Motor Financial Services


(if your agreement number starts with GC or GR followed by 6 digits)

Email:

Phone: 0330 123 4341
Calls cost exactly the same as calls to regular local or national landlines (those starting with 01 or 02)
Our lines are open
  • Monday to Friday: 9:00am to 5:30pm
  • Saturday: 10:00am to 4:00pm

Arrears Management

Phone: 0800 085 1744
Calls from UK landlines and mobiles are free
Our lines are open
  • Monday to Friday: 9:00am to 5:00pm

If you’re having financial difficulties, please see our section on Money worries:

Complaints

Phone: 0800 085 2050
Calls from UK landlines and mobiles are free
Our lines are open
  • Monday to Friday: 9:00am to 5:00pm

Follow the link below for more information on making a complaint:

Accessibility

We want to make sure everyone can access the products and services we offer. For further information, please click here:

Help us to improve

If you have any suggestions for how we could improve this website or the service we have provided, please let us know: