If your complaint was referred to the FOS before the redress scheme began and the investigation has already concluded, it will not be eligible for the redress scheme. This is the case whether you received compensation as a result of your complaint or not. However, if the FOS decided your complaint was outside its jurisdiction, we will assess your complaint under the redress scheme.
If the FOS investigation is still ongoing, you will need to decide whether to withdraw your complaint.
If your complaint was referred to the FOS but is withdrawn before the investigation concludes, we will assess your complaint under the redress scheme.