If your complaint was already referred to the FOS before the redress scheme began and the investigation has already concluded, it will not be eligible for the redress scheme. This is the case whether you received compensation as a result of your complaint or not.
This is because the FOS will have carried out its own independent assessment of the circumstances of your complaint and reached a decision based on the available evidence. As part of that process, you would also have had the opportunity to challenge or seek a review of the FOS’s initial assessment if you disagreed with them.
Furthermore, if you have an open complaint with the FOS, the complaint will be dealt with by the FOS and not under the scheme. If your complaint was referred to the FOS but is withdrawn before the investigation concludes, we will assess your complaint under the redress scheme.