FAQ

Commissions Redress
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Customers not due redress
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The scheme does not cover some finance agreements where the amount borrowed was particularly high.

The FCA sets a limit for each year, which is designed to exclude only the highest-value finance agreements (around the top 0.5% by value for that year).

The amount financed under your agreement was above the limit for the year in which you took out your finance. Because of this, your agreement is not eligible for the scheme.

The FCA’s Motor Finance Consumer Redress Scheme sets out the limits used for each year.