If you’ve submitted more than one complaint and we have not yet contacted you about some of them, please be assured that we will be in touch as soon as possible.
There are ongoing legal challenges to the FCA’s motor finance redress scheme, which may affect how quickly we can review and resolve certain complaints. So, it may take longer than usual to give you an outcome for your other complaint(s), and you may not receive a final response until next year.
We’ll continue to monitor developments. Once we know more, we’ll put an update on our website here.