FAQ

Commissions Redress
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Customers not due redress
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If you are satisfied with our decision, you don’t need to do anything. However, if you want to let us know that you accept our decision, please let us know by phone or email. We will then send you an email confirming that we have received and recorded your acceptance.

Please be aware that by accepting the outcome, you agree to this in full and final settlement of all claims against Santander Consumer (UK) plc relating to the subject matter of the Scheme in relation to your case, including any legal claims.