Whether you are looking to change your personal details, have moved bank, want to make an online payment, or need some other form of assistance, at Santander Consumer Finance we try to make things as easy as possible. Simply follow the links below.
Open our secure online payment facility and choose your repayment method.
If your account has slipped into arrears you can review your options online and propose a repayment schedule. Alternatively our arrears management team is available on 0844 848 8922.
Looking to change your car or would simply like to know what is outstanding on your loan? Get instant online access to your loan account details.
Please note that you can only change your payment date once in a 12 monthly period. The first change after the inception of your agreement will be free of charge. For subsequent changes, there will be a fee of £25.00 payable by card before the change is made. Please be advised that the change cannot be made when your payment date is within 4 Working days. If your agreement is a PCP agreement, your payment date can only be changed once in the entire life of your agreement as this would affect the Guaranteed Future Value of your vehicle.
There is a £60.00 fee for a payment holiday request and we will carry out a credit reference search on you as part of our assessment process. Please note that you can only have one payment holiday during the lifetime of your agreement.
Let us know what has changed and we’ll get straight on to it.
For changes on individual bank accounts simply call 0844 335 3815. For joint signatory accounts, please click the header above to open and print a new direct debit mandate.
Not happy with the quality of the goods you’ve bought? Submit the details online and we’ll get on the case. If you would like to review our process for complaints, please click here.
Your personal information is precious. We’ll only ever discuss your account with you or a nominated third party. Click the header above to print a third party authorisation form.
Think you may have been mis-sold PPI? We’re committed to ensuring our products are only ever sold where applicable so if you have a concern please complete this questionnaire and send it to us.