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Home > Our customers

Our customers

Our customers

As an organisation our aim is to supply competitive products, provide clear communication, and deliver simply greater customer service. We understand that each and every customer is an individual who has a voice to be heard and a choice to make. And we want that choice to be Santander Consumer Finance time after time, after time.


Frequently asked questions (FAQs)

Whilst our customer service team is on hand to take your phone call, our online FAQs should answer most of your questions or queries.


Managing my account

Need to change your personal details, make a payment online, or manage your account in some other way? Visit our online managing my account section, and don’t forget to have your agreement details to hand.

Treating customers fairly

Santander Consumer Finance is regulated by the Financial Services Authority and follows their six guiding principles for treating customers fairly.

The six 'TCF' principles


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It’s quick and easy. Click on the button below to make an online payment.

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Finance by Santander Consumer (UK) plc, subject to status, terms and conditions. Applicants must be 18 or over. Guarantee/indemnity may be required.