Where customers are, or imminently expect to be experiencing financial difficulty due to COVID-19, we can provide support by deferring payments by up to 6 months. This is available in periods of 3 months or less and may consist of full or partial payment deferral.

What is a Payment Deferral?

A payment deferral will pause your monthly payments and Direct Debit for a period of 3 months after which your Direct Debit will resume and your payments return to the original schedule. Your agreement will then be extended by 3 months. No other terms of your agreement with us will be affected by this change.

Please be advised this change is only applied to your agreement relating to your vehicle finance with us. As the payments are deferred to the end of the agreement, you will have an extended finance term with us and accordingly we recommend reviewing other arrangements that could be affected, such as your insurance, warranties, breakdown cover or MOT.

Will it affect my Credit History?

If we agree to a change to your current payment arrangement due to circumstances relating to the COVID-19 pandemic, your credit history will not be adversely affected. Lenders may consider other information when making future lending decisions, including, for example, information provided by applicants or bank account information.

In order to process your request, we will need your Agreement Number. You can find this number on your finance agreement or at the top of any letters received from us.

There are slightly different processes depending on the type of agreement you have:

If you have a Contract Hire agreement
(if your agreement number starts with S,M,V or G)

Santander Consumer Finance Contract Hire
(if your agreement number starts with SC or SR followed by 6 digits)

Email:

Phone: 0330 134 8751
Calls cost exactly the same as calls to regular local or national landlines (those starting with 01 or 02)
Our lines are open
  • Monday to Friday: 9:00am to 5:30pm
  • Saturday: 10:00am to 4:00pm

Please be aware we may take longer than usual to respond to your requests, and it can take up to 7 days for us to respond.

Mazda Financial Services Contract Hire
(if your agreement number starts with MC or MR followed by 6 digits)

Email:

Phone: 0370 732 4060
Calls cost exactly the same as calls to regular local or national landlines (those starting with 01 or 02)
Our lines are open
  • Monday to Friday: 9:00am to 5:30pm
  • Saturday: 10:00am to 4:00pm

Please be aware we may take longer than usual to respond to your requests, and it can take up to 7 days for us to respond.

Volvo Car Financial Services
(if your agreement number starts with VC or VR followed by 6 digits)

Email:

Phone: 0800 0851 322
Calls from UK landlines and mobiles are free
Our lines are open
  • Monday to Friday: 9:00am to 5:30pm
  • Saturday: 10:00am to 4:00pm

Please be aware we may take longer than usual to respond to your requests, and it can take up to 7 days for us to respond.

MG Motor Financial Services
(if your agreement number starts with GC or GR followed by 6 digits)

Email:

Phone: 0330 123 4341
Calls cost exactly the same as calls to regular local or national landlines (those starting with 01 or 02)
Our lines are open
  • Monday to Friday: 9:00am to 5:30pm
  • Saturday: 10:00am to 4:00pm

Please be aware we may take longer than usual to respond to your requests, and it can take up to 7 days for us to respond.

All other types of agreement
(if your agreement number starts with a 1)

To apply for a three month payment deferral, please complete an online request by using the button below. If your request is successful, your request will be processed automatically and you will receive an email notification when it is completed.

Request a Payment Deferral

If you are experiencing financial difficulties or anticipate financial difficulty due to COVID-19, independent information is available through The Money Advice Service.