Terms of website use
Company registration details
Our registered Office is: Santander House, 86 Station Road, Redhill, Surrey, RH1 1SR, United Kingdom. We are registered in England and Wales under company registration number: 2248870. Telephone 0844 335 3815*. Calls may be recorded or monitored. Our VAT number is 466264724.
As an organisation we are authorised and regulated by the Financial Conduct Authority in respect of agreements regulated by the Consumer Credit Act 1974 and for general insurance mediation activity. Our Authorised Firm Reference Number is 444327. You can check this on the Financial Conduct Authority’s Register by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.
Santander Consumer (UK) plc is a member of the Financial Ombudsman Service, contact details: Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London E14 9GE. Telephone: 0845 080 1800. www.financial-ombudsman.org.uk
Jurisdiction for use
This site is intended for use only by those who can access it from within the UK – other than for the purpose of accessing USA Patriot Act certifications. Products advertised on these pages are only intended for sale to UK residents.
The use of this site is governed by the laws of England and Wales. The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
Accessing our site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
Exclusion of Liability
While we have taken all reasonable steps to ensure the accuracy and completeness of the content of our site, we exclude any warranties, undertakings or representations (either express or implied) to the full extent permitted under applicable law, that the site or (including without limitation) all or any part of the content or materials, accuracy, availability or completeness of the content of the site or any part of the content or materials, are appropriate or available for use either in the United Kingdom or in other jurisdictions. If you use our site from other jurisdictions, you are responsible for compliance with applicable local laws.
We accept no liability however caused (to the maximum extent permitted by applicable law) arising out of the use of or access to our site (which includes without limitation) any errors or omissions contained in this site or if the site is unavailable and we shall not be liable for any direct or indirect:
- economic losses (including without limitation loss of revenues, data, profits, contracts, use, opportunity, business or anticipated savings);
- loss of goodwill or reputation; or
- loss or damage which was not reasonably foreseeable,
Access to and use of our site is at your own risk and we do not warrant that the use of our site or any material downloaded from it will not cause damage to any property, or otherwise minimise or eliminate the inherent risks of the internet including but not limited to loss of data, computer virus infection, spyware, malicious software, trojans and worms. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of our site by unauthorised third parties.
To provide increased value to users of our site, we may provide links to other websites or resources (that are not part of the Santander Consumer (UK) plc group) for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and that we do not review or endorse and shall not be responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use that others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
USA Patriot Act
The USA PATRIOT Act 2001 (Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism) was passed in October 2001. It includes a number of provisions intended to combat money laundering and the financing of terrorism.
U.S. Financial institutions are required by the USA PATRIOT Act to obtain certain information about foreign banks that maintain relationships with them.
Please follow the link below to access the Santander global USA PATRIOT Act Certificate.
Global Patriot Act Certification
Anti Money Laundering and Counter Terrorist Financing Policies
Santander Consumer (UK) plc receives a number of requests each year to provide details of our policy towards anti-money laundering and countering terrorist financing. We are happy to provide information upon request.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, [or on any website linked to it.]
We will update the content of our site from time to time, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
The Lending Code
Santander Consumer (UK) plc subscribes to the Finance and Leasing Association (FLA) Lending Code which covers good practice in relation to loans and credit agreements. A copy of the Lending Code can be obtained from the FLA website www.fla.org.uk/
If you believe any information on this site is inaccurate or in anyway misleading please email us at firstname.lastname@example.org or call us on 0844 335 3815*.