At Santander Consumer Finance you are important to us and we want to ensure that you are completely happy throughout the length of your agreement.

If you have any questions about your agreement, please don't hesitate to contact our Customer Services Department or take a look below for answers to some of the questions we are often asked.

	Can I change my payment date?
	Yes, we are happy to change the date your payments are taken from your bank. A charge will apply for this service. Please call our Customer Services Department who will be pleased to help.
	Can I settle my agreement early?
	Settling your agreement early is very simple. Please call our Customer Services Department for a settlement figure.
	Can another person talk to you about my agreement?
	Yes, once we have received the relevant authority from you, a nominated person of your choice can speak to us on your behalf. Please call our Customer Services Department who will send you the appropriate form for you to complete and return to us.
	What do I do if my car is written off or stolen?
	Please advise us and your motor insurance company of the incident as soon as possible. We will then be able to provide you or you motor insurance company with a settlement figure so that your agreement can be settled with ourselves.
	What do I do if I am changing my bank account?
	Please call our Customer Services Department for a new Direct Debit Mandate. We may also be able to set up your new bank details while you are on the phone.
	What do I do if I am unhappy with the goods or service I have received?
	If you are less than satisfied with any aspect of the service we have provided, we want to know so that we can put things right. Please call our Customer Services Department who will be pleased to help.